Politique de remboursement

Returns and exchanges

  • Customers may request a return or size exchange within 30 days of delivery.
  • Items must be unworn except for trying on, unwashed, undamaged, and returned with their original tags.
  • Personalized or embroidered items cannot be returned for a change of mind or customer-selected sizing error. Defective, incorrect, or incorrectly embroidered items remain eligible for a remedy.
  • Customers pay return shipping for ordinary returns and size exchanges. JACKS covers return shipping when we send a defective or incorrect item.
  • Original shipping charges are nonrefundable for ordinary returns.
  • Exchanges depend on availability; an eligible refund will be offered if the requested replacement is unavailable.
  • Please contact us before returning an item to receive return instructions and the confirmed return address.
  • Approved return refunds will be issued to the original payment method within seven business days after receipt and inspection. Bank processing may take additional time.
  • Please report damaged or incorrect items promptly, preferably within seven days of delivery, with your order number and photos. This request does not limit applicable consumer rights.

Pre-order cancellations and delays

  • Non-personalized orders may be canceled before shipment for a full refund.
  • Personalized embroidery orders may be canceled for a full refund before embroidery begins. After embroidery begins, changes and ordinary cancellations cannot be guaranteed.
  • If we cannot ship by the stated shipment date, we will notify the customer, provide a revised date if available, and offer the choice of agreeing to the delay or canceling for a full refund.
  • If the customer does not agree to the delay, we will cancel and refund the unshipped order. This also applies to personalized items.
  • For a completely canceled, unshipped order, the refund includes the product payment, applicable taxes, and shipping charges. Delay-related refunds will be issued within seven business days of cancellation.

Customer support

JACKS Premium Medical Apparel
Email: LiveinJACKS@zmail.com
Phone/WhatsApp: +1 (645) 678-0013
WhatsApp: https://wa.me/16456780013